Getting patient feedback on PKB is an essential process for teams and organisations using PKB, checking the efficiency and useability and the opportunities to get feedback to make changes and improvements to their service.
Organisations want to gather feedback from patients using PKB at a organisation and team levels. There may be more features or data that would be useful or ways in which patients are using PKB that the team and organisation hadn't thought of, making them aware of the key features and data patients value most. This can support feature business cases or be used for case studies or awards the organisation is working on.
Teams and organisations can create a patient feedback questionnaire at any time to evaluate the use of PKB as the digital solution in the pathway.
Feedback surveys can be done through Microsoft Forms or Survey Monkey and added to the trust welcome message or added to the PKB library. It is important that feedback is done outside PKB as the answers need to be anonymous.
Send a questionnaire in PKB letting patients know there is a patient feedback questionnaire linked in the library
Link in Library
Welcome message and or footer
Extract all emails and send them internally from Trust or via MailChimp/Survey Monkey/Mircosoft Forms
Send via social media the link in PKB
Patients can join PKB's user research groups and attend our PUG events, and there is also Patient Advisory Group within some of the organisations using PKB as their Personal Health Record solution. However, teams and organisations still want to get feedback on everyone using PKB.
Surveys or questionnaires can be added in PKB as a link that will redirect patients outside of PKB. The answers from the form or questionnaire will be saved into their chosen system. It's important that patient feedback surveys are not done inside the patient's PKB record and that the answers are anonymous.
Patients Know Best - Patient Advisory Group: Register your interest to attend a Patient Advisory Group meeting