Professional stopping use of PKB

What happens to my login if my organisation stops using PKB?

If your organisation stops using PKB, your login will be ‘deactivated.’ This means that you can no longer access the PKB records of any patients that were on your team’s list. You will no longer be able to access or send messages through discussions or see any data that they add to their PKB records. Appointment messaging will be disabled for your organisation.

If you also have a separate individual professional role prior to being added to your team, you will still be able to log in to it and view the data it contains; otherwise, you will no longer have access to the system.

Will I be able to use my PKB professional login for patient record access in the future?

If you move to another care provider that uses PKB, then they can add you as a professional to their team.

Does the patient need to be discharged (on PKB) from any teams that are no longer using PKB?

Yes, we advise that after patients are told that their teams are no longer using PKB and that they are discharged on PKB. A Professional within that team can do this. For more information on how to discharge a patient, click here. You can also include a message in your discharge email footer to provide more details of why they are being discharged from the team in PKB. Click here for more information about adding an email footer.