Open

Technical improvements

This release contains a number of background changes to improve security and performance within PKB.

ALL REGIONS

Feature updates

1. Imunisation

If an immunisation references a reaction but no valid reaction can be retrieved from the referenced observation, the Reaction field will display ‘Recorded (no details)' so that users understand why the reaction flag is displayed without details of what the reaction was.

Open

2. Improved medication unit mapping for FHIR data

We’ve updated our medication data processing to enforce the use of UCUM (Unified Code for Units of Measure) or SNOMED CT values for incoming FHIR data, ensuring industry-standard unit handling and greater interoperability. Previously, customers were required to use internal medication unit designations, but now the system strictly observes UCUM values—including case sensitivity—when mapping medication units from FHIR to the UI. This change streamlines integration for partners and aligns our platform with best practices for medication data exchange.

3. Anchors on messaging threads

We have updated message thread behaviour so that when a thread is opened, the view starts at the beginning of the latest message rather than the end of that message to allow a more intuitive experience when navigating message threads.

4. Bilingual invitation emails for teams in Canada

Patients will now get invitation emails which contain text in Canadian English and Canadian French when they are invited by a team in Canada.

Open

5. Removal of checksum validation for Manitoba PHIN

We have removed checksum validation for all provincial identifiers because these identifiers are already validated by source systems.

Bug fixes

1. Advanced questionnaire email notifications

Advanced questionnaire email notifications now contain the name of the professional who sent the questionnaire. Previously, the professional’s name was missing from the email notification, which only contained the name of the organisation.

2. Archive/assign messages

We have resolved an issue which was preventing professionals from using the archive/assign feature if they had advanced questionnaire-related messages in their record. Previously, advanced questionnaire-related messages could not be archived or assigned and would appear in all filters. Now, the messages can be archived and assigned and only messages that have been archived or assigned will appear in the inbox when the relevant filter is applied.

3. Performance improvement on QuestionnaireResponse searches

We have improved the performance of the QuestionnaireResponse endpoint to prevent timeouts on searches which use the _include parameter to include Patient resources in the response

4. Questionnaire URLs with special characters

We have resolved an issue which prevented questionnaires from launching when the questionnaire’s canonical URL contained a special character (e.g. &)

CANADA ONLY

Feature updates

1. Ethnicity field is no longer visible for patients and carers

Patients and carers can no longer see the ‘Ethnicity’ field on the profile page, demographics page, or on any pages during the registration flow.

ALL REGIONS

Feature updates

1. New document category

We now support a new document type category: Clinical support services. Users wishing to send this document type via HL7 should use the code CSS in the TXA segment. For more information, see our Code Sets Overview.

2. Immunisations link in navigation menu

We have updated the navigation menu used on small screens to include a link to the new Immunisations page.

3. Immunisations translation - Canadian

We have added translations for French (Canada) & English (Canada) for the new Immunisations page.

Bug fixes

1. National IDs on the patient search screen

We have resolved a bug on the patient search screen that caused the wrong national ID to show if it belonged to the same country as the team’s default national ID. Previously, the patient search screen would show any of the patient’s national IDs from the team’s country. Now, only the team’s default national ID will display in this field.

Feature updates

1. New Immunisations page

A new Immunisations page is now available in the Treatments section. This page displays a list of immunisations recorded in the patient’s record.

The following data fields may be displayed for each immunisation, depending on the data received:

• Source

• Vaccine name

• Manufacturer

• Date administered

• Dose number (Please note: Multiple series may be displayed.)

• Status

• Administered by

• Location (If the “Administered by” field is present, the Location field will not be displayed.)

• Reaction (Multiple reactions may be displayed.)

• Privacy label applied

Immunisation data can be sent to PKB via FHIR.

You can read more about Immunisations here:
Immunisations (vaccinations)Preview

What’s available now

Users can currently:

• View immunisation data

• Edit privacy settings

Coming later

Further updates to the page are planned, including:

• Patients who connect their GP data to PKB using NHS login will be able to see their Immunisations data in the UI.

• New email notifications related to immunisation data

• The ability for users to add or edit immunisation data via the user interface.

Open

Feature updates

1. Updated message for unregistered users

We’ve updated the error message shown to unregistered patients after they click a link in an email notification to include a link to the registration page and instructions on how to register.

Open

2. Timezones have been removed when adding data

We have removed the timezone marker (e.g. ‘Europe/London’) from pages where users enter a date and time, for example when manually adding a test result, appointment or journal entry. These have been removed because they were not always descriptive or accurate to where the user is geographically based.

3. Support for multiple identifiers for a country

We can now support multiple official identifiers at the country level. When creating a new team, a default identifier is chosen for the team from the list of supported options for that country.

As part of this update, we have added several new identifiers for Canada. A full list of these additions is available in our developer wiki.

Bug fixes

1. Frozen records registration issue

We have resolved a bug which caused unregistered patients' records which had been frozen to become unfrozen if the patient registered. The patient can now register, but their record remains frozen and they are prevented from logging in.

Feature updates

1. Update to 'Ask for access’ page

We have removed the section ‘Or enter invitation token' on the 'Ask for access’ page for patients or carers as this feature is no longer supported. For more details on sharing please see https://wiki.patientsknowbest.com/space/MAN/3624730683/Sharing.

2. Removal of placeholder text in phone fields

We have removed the placeholder text which appeared in telephone number fields to better reflect support for various formats and avoid format confusion.

3. Carers can now start advanced questionnaires on behalf of patients

Carers can now start an advanced questionnaire on behalf of a patient they care for. When the carer clicks ‘Start consultation’ within a record of a patient they care for, they will see a list of advanced questionnaires linked to the patient’s teams that match the privacy access that the carer has access to.

When a carer starts a questionnaire, they are recorded in the performer field on the ServiceRequest. When a carer completes a questionnaire, they are recorded in the author field on the QuestionnaireResponse.

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A carer-initiated questionnaire in the patient’s Events & messages section, as viewed by a professional

4. Support for 'Days delay' on test results via FHIR Observation API

We have updated our FHIR Observation API to fully support the "days delay" rule for test results, ensuring we do not expose test values before the delay period has passed.

When retrieving the test result using the FHIR Observation endpoint the following logic applies for when a delay has been specified:

• Days delay is NOT set.

  • The test value shows normally.

• Days delay IS set, and the effectiveDateTime is far enough in the past to clear the delay window.

  • The test value shows normally.

• Days delay IS set, and the effectiveDateTime is today (or within the active delay window).

  • Result: The test value is not shown.

Bug fixes & performance improvements

1. We’ve refined the CSS styling on the login error screens to correct colour inconsistencies.

2. Performance improvement on the QuestionnaireResponse endpoint when the _include parameter is used to include Patient resources

ALL REGIONS

Technical improvements

1. Framework Upgrade – Angular v21

We have upgraded the application framework to Angular version 21. This update brings performance improvements, enhanced security, and ongoing compatibility with the latest browser and tooling standards. The upgrade also ensures continued long-term support and access to new framework features and fixes. No functional changes are expected for end users; this update is focused on maintaining platform stability, performance, and future maintainability.

CANADA ONLY

New updates for Canada

1. Devices tile hidden for Canadian users

We have hidden the Devices tile for users in Canada since this feature is currently not supported in the region.

ALL REGIONS

Feature updates

1. Documents accessed from NHS App

We have updated our integration with the NHS App so that documents accessed from the NHS App now open inline within PKB, rather than requiring users to download them first.

Open

2. Removal of timeline from Events & Messages page

We have removed the timeline bar from the Events & Messages page to better align with the latest design and user experience improvements.

3. Authentication: Extended lockout coverage

Password lockout protections now apply when granting access to third-party apps. Following multiple failed login attempts, there is a mandatory wait period before you can try again. This ensures consistent account protection across all login methods.

Bug fixes

1. Patient timeline events now correctly display in the professional's local time zone

We have resolved an issue to ensure that patient timeline events are displayed in the professional’s local time zone, as defined in their profile.

2. Non-ASCII characters in coordinator email address invite

We have resolved an issue where the system would crash when an organisation administrator added a coordinator with a non-ASCII character in their email address. Now, a warning message correctly identifies the invalid email address when the invite button is clicked.

3. Events & Messages breadcrumb navigation update

We’ve updated the breadcrumb trail on the patient view of message threads within the Events & Messages page. The ‘Events & Messages’ breadcrumb is now a clickable hyperlink that takes user back to the main Events & Messages page for easier navigation.

Open

ALL REGIONS

Feature updates

1. Events & Messages inbox updated

We’ve updated the Events & Messages inbox with refreshed styling and new icons, and optimised it for all screen sizes. These improvements make messages easier to view and navigate across devices.

Open

View of the Events & Message inbox

2. Multi-Org Support for Single FHIR Credentials

Customers who are using our aggregated FHIR API can now access multiple organisations using one set of credentials. Previously, new credentials were required for each organisation that the customer was retrieving data for.

3. Canadian French and Canadian English

We have added the following new languages:

• French - Canada (Français - Canada)

• English - Canada (English - Canada)

For a full list of languages please see our manual: LanguagesPreview

Bug fixes

1. Organisation & team footers

We’ve fixed an issue where bespoke organisation footers were missing from some appointment email notifications.

2. MedicationStatement periodUnit of ‘wk’

We have resolved an issue on the Medicines page that occurred when a MedicationStatement FHIR resource included a timing.repeat.periodUnit value of ‘wk’ (weeks) within the dosage section.

CANADA ONLY

Feature updates for Canada

1. Multi-factor authentication (MFA) is now mandatory for all users in Canada.

Multi-factor authentication (MFA) is now mandatory for all users in Canada. To read more about MFA, please see our manual.

2. Update to Gender field display

The gender field used for administrative sex has been removed from patient and carer views in the Canada live environment.