Open

This release contains a number of improvements to improve usability for our users.

Feature updates

1. FHIR test results visible in the UI

Test results sent via FHIR now appear on the patient’s Tests page, alongside their existing results. This includes GP test results, which are pulled into PKB in FHIR format when a patient consents to sharing their GP record. Patients can see this data, as can the professionals and carers they’ve shared their record with.

We will roll this out incrementally to groups of users over the next three days to monitor performance and ensure a smooth rollout.

For a short period, existing results older than 3 years won’t be visible while we migrate them into FHIR. This doesn’t affect test results released by the GP practice, which will be visible whatever their date. We expect the migration to complete in September, after which the full history will return.

To send a FHIR test result, see our dev wiki. For GP data test results, see our upcoming blog post.

Feature updates

1. Improved Wayfinder navigation

We have added an NHS App-styled Back button when accessing PKB via the NHS App Appointment page in a web browser, making navigation more consistent with the NHS App experience.

Bug fixes

1. We have resolved an issue where users blocking cookies were shown an "unsupported browser" error message upon trying to log in. The system now correctly detects when cookies are blocked and displays a specific guidance message instructing the user to enable cookies in their browser settings to log in.

2. We have fixed an issue where setting up two-factor authentication (2FA) in some cases displayed an error screen. Users can now enable 2FA seamlessly.

Feature updates

1. Improved error message when a patient accesses a link that was not intended for them

When a patient clicks on a link in an email notification that was intended for a different user, they now see an improved error message. Previously, it was not clear what the user had done to get the error message or what they could do to resolve the issue.

Open

The new error message displayed to a user when they click a link that was not intended for them

Bug fixes

1. Organisations can now update ordering provider via HL7

We have resolved an issue which meant that test results were not updated in our user interface (UI) if the ‘Ordering provider’ (OBR-16) was updated in an HL7 message. Now, updates to the ‘Ordering provider’ field are reflected in our UI even if no other fields have changed.

2. Professionals now see the correct language when looking at a patient’s record

We have resolved an issue which meant that, when a professional viewed the record of a patient, they saw their own language rather than the patient’s language. A professional will now see the patient’s language when viewing the patient’s ‘Profile’ page.

3. Organisation and team-level IDs are now named correctly on the patient summary page

We have resolved an issue which meant that organisation-level identifiers were not named correctly on the patient summary page. Previously, the identifiers were given the name of the org regardless of their actual name. They are now labelled correctly.

Bug fixes - Canada only

1. Resolved issue with registration when gender unset

We have resolved an issue on the Canadian server where invited patients were unable to complete registration when their gender is recorded as "Unknown".

Feature updates

1. Improved appointment information for inpatient and day case appointments

We've introduced new stay indicators for eligible appointments. Depending on the appointment's encounter class and scheduled duration, patients will now see:

• Long stay – Plan to stay between 2 to 8 hours

• Overnight stay – Plan to stay 1 night or more

These indicators are shown automatically for Inpatient and Day Case appointments. Stay information is calculated using the appointment's encounter class and, where available, its scheduled end time. Appointments ending on the same day are displayed as a Long stay, while those continuing into the next day are displayed as an Overnight stay.with an end date to provide clearer expectations ahead of the visit.

Open

Example of an Inpatient appointment

2. Removal of temporary support of $ as a separator in ZTM segment of HL7 A28/A31

We have removed support for the use of $ as a separator between team aliases in the ZTM segment of HL7 A28 or A31 messages, which is used to add patients to teams. The only supported separator is now ~, in line with the HL7 specification. To read more about adding patients to teams using HL7, see our dev wiki.

Bug fixes

1. Patient consent flow for patients re-joining a team after discharge

We have resolved an issue to ensure that patients re-joining a team after discharge are now presented with the consent walkthrough screen to configure their privacy settings.

2. Language reverts during professional and coordinator registration

We have resolved an issue which caused the language to revert to English after it was changed to ‘English - Canada’ or ‘French - Canada' during professional or coordinator registration. You can now select these languages during the professional and coordinator registration process.

3. Inline embedded YouTube/Vimeo display issue

We have resolved an issue which prevented some embedded YouTube/Vimeo links from displaying within the inline viewer.

Technical improvements

We are deploying an update to improve security and system resilience.

Bug fixes

1. Inline PDF attachment display issue

We have resolved an issue which prevented some PDF documents from displaying within the inline viewer.

New features

1. Appointment reminders email notifications

We now send appointment reminders for eligible appointments. Patients and their carers will receive email reminders 7 days and 2 days before their scheduled appointment.

You can read more about this update in our latest blog https://blog.patientsknowbest.com/2026/07/10/development-update-coming-soon-appointment-reminder-emails/ or on our ‘Notifications’ wiki page Notifications

Open

Feature updates

1. Updated patient guidance when adding a journal entry

We've updated the guidance shown on the journal’s ‘Add Entry’ page to remind patients that journal entries may not be routinely monitored by their healthcare teams and should not be used for urgent or emergency medical concerns.

Open

2.Expanded message management for Professional users

Professional users can now assign and archive messages directly from the options menu when viewing messages within a patient's record. Previously, these actions were only available from their own inbox, making it easier to manage messages without needing to switch views.

Open

3.Updated session timeout styling for Wayfinder

We've updated the session timeout screens when accessing PKB via Wayfinder to align with the latest NHS England design and styling guidelines, providing a more consistent user experience.

4.'Help' button now links to the new user guide

Users now see the new user guide when they click on the ‘Help’ button from the PKB user interface. The new user guide contains information that will help users navigate the system and describes key functionality. Other information which is not in the user guide can be found on the PKB wiki. We have made this change to help users find the information they need more easily and to allow us to more easily deploy the user guide in different languages.

5.Team-level config for restricting patient search

We have implemented a team-level configuration which controls whether professionals and coordinators can search for patients using any national ID, or whether the search is restricted to only the team’s default national ID. By default, the configuration will allow professionals and coordinators to search using any national ID.

Open

The search screen for a professional in a team that is configured to allow searching using any national ID.

 Bug fixes

1. Patients are now created with the timezone of the creating organisation

We have resolved an issue which was causing patients to be created with a ‘Dublin/Edinburgh/Lisbon/London' timezone, regardless of the timezone of the inviting organisation. Now, the patient is created with the same timezone as the organisation that created their record.

2. Timezone issues data in records

We have resolved an issue which was causing data in records, when viewed in different timezones, to appear as though they were added to the patient’s record on different days. This has now been resolved and data in records will now always display with the correct date.

Technical improvements

1. Enhanced HTTP Security Header Implementation

We have updated our application security protocols by integrating missing HTTP response headers to ensure robust protection against potential vulnerabilities. This update also includes the removal of legacy Internet Explorer workarounds to streamline our caching configurations.

Technical improvements

1. Enhanced content security

We have successfully removed remaining instances of inline JavaScript from the codebase to further strengthen our application security. This update ensures better alignment with modern Content Security Policy standards and reduces potential vulnerabilities related to cross-site scripting.

1. Performance improvements for teams with a large volume of messages

We have made performance improvements to reduce message loading times for teams with a large volume of messages.

Bug fixes - Canada only

1. 'About test’ links

We have resolved an issue which meant that patients and professionals could still see the ‘About test’ button on their test history page, depending on the route they took to arrive at the page. Patients and professionals will now not see the ‘About test’ button on any page on the Canada environment.