How To Report Issues?

If going through our checklist does not help to resolve your connectivity issue, please supply the information below when reporting an issue to our support desk (email: help@patientsknowbest.com):

1. IP address of the machine where error was observed.

   1. or NAT egress IP as that service appears to outside of your organization.

2. Integration engine parameters:

   1. Supported TLS versions

   2. Supported cipher suites

   3. Trusted Root CA certs

3. Target hostname and/or IP you're trying to connect to.

4. Exact symptom (a stack trace ideally).

This information will help us to troubleshoot the causes of your issue more quickly.