PKB's Support Task Timelines

The table below outlines potential tasks that the PKB Integration team may need to undertake when assisting with your integration. It also details the estimated maximum time you should typically allow for each task, which can be incorporated into your project plans.

NB - Normal working hours are 9am to 5pm, Monday to Friday.

Task	Time to allow	Additional Comments

Task	Time to allow	Additional Comments
Reviewing a completed Configuration document	3-5 working days depending on the document complexity.	This includes a review by your integration lead and an where necessary a further internal review.
Reviewing a completed Testing / Evidence document	5 working days.	This includes a review by your integration lead and an internal peer review.
Responding to a Question logged in a Configuration or Testing / Evidence document	1 working day
Responding to a query received via Email or Support ticket	Tagged Urgent - within 1 working day Non urgent - 1-3 working days
Whitelist your IP for Production, sending over HSCN connection	5 - 10 working days	PKB utilises a 3rd party for HSCN connectivity support and are therefore constrained by their response times.
Whitelist your IP for Production, sending over Public connection	3 - 5 working days	As this is a purely internal process we can in exceptional circumstances progress this more quickly.
Setup a certificate for sending over mtls connection (Sandbox or Production)	2 - 3 working days
Add a local code set (e.g. Hospital Service codes or Order/Service ID codes) to Sandbox	2 working days	Please note that if the code set provided does not confirm to the required specification this process will take longer.
Add a local code set (e.g. Hospital Service codes or Order/Service ID codes) to Production	5 working days
Adding support for receipt of a local hospital identifier (e.g. MRN) to Sandbox or Production.	2 working days
Providing HL7 credentials for Sandbox or Production	3 working days
Providing and configuring FHIR credentials for Sandbox or Production	3 working days
Providing REST credentials for Sandbox or Production	3 working days
Providing HL7 Partner credentials for Sandbox or Production	3 working days	Assuming any required permission has been received from the organisation on the Partner is acting on behalf of.
Setup of a Customer upstream box to receive data via FHIR on Sandbox or Production	3 working days
Configure team alias’s to support features such as Add and Remove from teams (Sandbox and Production).	2 working days
Providing resource to join a requested call.	Unless there is an identified emergency, please provide 5 days notice of required attendance on a call.	Without appropriate notice the integration team cannot guarantee that resource capacity will be available to support your requested call. If you request is related to an urgent issue then we will endeavour to provide the required support.