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NHS App & NHS Login

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NHS App & NHS Login

 

Using NHS login to access PKB directly 

Patients over 16 can both register and log in to PKB using their NHS login, this includes users without an existing record so they can use NHS login to verify their identity & create a PKB record. 

Creating an NHS login

If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign-in page. NHS Digital have published a video and step-by-step guide on how patients can do this here .

How to sign into PKB directly using your NHS login

This step by step guide is for patients with a registered Patients Know Best record. 

  1. Click ‘Continue NHS login' from the PKB log in page

  2. You will be directed to the NHS login sign-in page 

  3. Enter your email and click continue 

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

  5. Enter the OTP and click continue 

  6. You will now need to agree to share your NHS login information with PKB 

  7. You will now be signed into PKB. 

 

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How to register to PKB directly using your NHS login

This step-by-step guide is for patients who wish to register for a new or existing Patients Know Best record. Patients must be over 16 years old to register via NHS Login.

  1. Click 'Continue to NHS login' from the PKB log in page

  2. You will be directed to the NHS login sign-in page 

  3. Enter your email and click continue 

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

  5. Enter the OTP and click continue 

  6. You will now need to agree to share your NHS login information with PKB 

  7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

  8. Complete the form and click next and you will be signed into PKB with your NHS login.

How to self-register from a team registration page 

 

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This guide is for patients who wish to register for a new or existing Patients Know Best record from a specific team's registration page 

  1. Click 'Continue NHS login' from the team registration page

  2. You will be directed to the NHS login sign-in page

  3. Enter your email and click continue  (if your email does not match an existing NHS login - you will be automatically directed through the process of creating one)

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

  5. Enter the OTP and click continue

  6. You will now need to agree to share your NHS login information with PKB

  7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

  8. Complete the form and click next and you will be signed into PKB with your NHS login & linked to the specified team so you can access their resources.

 

Accessing PKB from the NHS App

Patients can access parts of their PKB record from within the NHS App and can use NHS login’s encrypted single sign-on to do so. This option is currently only available to users on a regional basis where the region has specified that PKB is their Patient Held Record (PHR) provider. 

This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience. 

Currently, the Events & Messages, Appointments, Medicines, Plans, Tests, Imaging, Symptoms, Measurements, Journal, Library & Sharing pages can all be accessed from within the NHS App.  

  • To access PKB 'Events & messages' from the NHS App homepage,  click on 'View your messages' from the homepage or 'Messages' from the navigation bar and then click on the  'Consultations, events and messages' button. 

  • To access PKB 'Library' from the NHS App, click on the 'View links from your health team' button found in the NHS App 'Track and manage your health' section under the ' Your health' menu that is found in the main navigation. 

  • To access PKB 'Appointments' from the NHS App, click on  'Appointments' from the main navigation,  then 'Hospital referrals and appointments' & select 'Additional appointment information'. 

  • To access PKB 'Plans' from the NHS App, click on 'Your health' from the main navigation then 'Care plans' 

  • To access PKB 'Medicines' pages from the NHS app, click 'Prescriptions' & then 'Hospital & other medicines' 

  • To access PKB 'Symptoms', 'Measurements' or 'Journal'  pages from the NHS app, click on 'Your health' then 'Track and manage your health' and select 'Track your symptoms'

  • To access PKB ‘Tests' or 'Imaging' from the NHS app, click on 'Your health' then 'Test results and imaging'  then 'Hospital ordered test results’

  • To access PKB 'Sharing (Professionals)' page from the NHS App,  click on 'Your health' then 'Track and manage your health' and select 'Share records with your team'.  

Patients can change their language at the bottom of each page.

 

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The following areas have the PKB & NHS App integration enabled:

  • Bedford, Luton and Milton Keynes ICS

    • Bedford

    • Luton

  • Cheshire & Merseyside ICS

    • East Cheshire

  •  Coventry and Warwickshire integrated care system (ICS)

    • (No link to PKB appointments or Events & Messages)

  • Derbyshire ICS

  • Devon ICS

  • Hertfordshire and West Essex

    • West Essex

  • Humber Coast and Vale ICS

  • Kent & Medway ICS

  • Mid and South Essex

  • Northamptonshire ICS

  • North Central London ICS

  • North East London ICS

  • North West London ICS 

  • Nottingham & Nottinghamshire ICS

  • Shropshire, Telford and Wrekin ICS

  • South Yorkshire ICS

    • Barnsley 

  • Staffordshire and Stoke-on-Trent ICS

  • Suffolk and North East Essex

    • North East Essex

  • Sussex ICS

  • West Yorkshire Integrated Care Board

How to register for PKB from the NHS App 

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1. Log into NHS App with NHS login

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2. Enter your NHS login email & password details

3. Enter security code sent to your phone

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4. Click on any PKB jump-off point such as 'Test results & imaging' found under the 'Your health' section

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5. Click continue to access PKB

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6. Agree to share your NHS login information with PKB

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7. Complete PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page. 

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8. Arrive in PKB & review sharing settings, click 'continue' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

 

 

 

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9. Registration complete - Welcome to Patients Know Best!

Once registered, you will be taken to the area of PKB you selected to go to from the NHS App. 

A welcome email will be sent to your email address. 

You no longer have to manually sign in when navigating to PKB from the NHS App, your NHS login can now do this for you. 

You can also log in directly to PKB from a web browser using your email address & the password you just created.  

How to set up Single Sign On to PKB from the NHS App

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1. Log into NHS App with NHS login

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2. Enter your NHS login email

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3. Enter NHS login password

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4. Enter the security code sent to your phone

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5. Click on any PKB jump-off point such as 'Test results & imaging' found under the  'Your health' section

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6. Click continue to access PKB

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7. Agree to share your NHS login information

 

 

 

 

 

 

 

 

 

 

 

8. enter your Patients Know Best password to link accounts

 

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  1. Arrive in PKB

How to change PKB language in the NHS App

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  1. Once in PKB, scroll to the footer to find the language dropdown

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  1. Select the language you would like from the dropdown

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  1. PKB will be translated

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PKB in Polish
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PKB in Greek

 

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PKB in Arabic

 

 

Accessing PKB Events & messages 

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1. Click on  'View your messages' from the homepage or 'Messages' in the navigation menu

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2. Click on 'Your hospital and specialist doctors'

3. Click 'Continue'

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4. You will land on the PKB Events & messages page

 

 

Accessing PKB library 

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1. Click on 'Your heath' in the main NHS App navigation menu

  1. Click on 'Track and manage your health'

  2. Click on 'View links from your health team

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3. Click 'Continue'

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4. You will land on the PKB Library page

Accessing PKB appointments

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1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

  1. Click on 'Hospital referrals and appointments' in the submenu  

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3. Scroll to the bottom of the page & click on 'Additional appointment information'

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4. Click 'Continue'

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5. You will land on the PKB main 'Appointments' page

Appointment messaging

Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your appointment to the appointments team.

If your organisation offers this service, you will see the option to request to reschedule or cancel your appointment when you click on the three dots at the top right of your appointment.  You can read more about appointment messaging here 

 

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Ask to reschedule or cancel your appointment.

Accessing PKB Wayfinder appointments 

The NHS App is working with acute NHS Trusts to enable patients to securely view summary details of their referrals and scheduled appointments within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any upcoming & past appointments from that trust in the NHS App in the Appointments section. If the appointment is stored in PKB, you can access more detailed information for that appointment by clicking on the ‘View or manage this appointment’ button. 

You can read more about the NHS App Wayfinder features on the NHS England website here

The acute & mental health trusts that are part of this programme are: 

  • Sherwood Forest Hospitals NHS Foundation Trust (Went live 8th Nov 2022)

    • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

  • York and Scarborough Teaching Hospitals NHS Foundation Trust (Went live in Nov 2022)

  • East Cheshire NHS Trust (Went live in Nov 2022)

  • The Mid Yorkshire Hospitals NHS Trust (Went live in Nov 2022)

  • Hull University Teaching Hospitals NHS Trust (Dec 2022-19th August 2025)

  • East Sussex Hospital Trust (Went live in July 2023)

    • Switched on NHS App Notifications & Messages for appointments 30th September 2025

  • Chelsea & Westminster Hospital NHS Foundation Trust (July 2023 - May 2024)

  • The Hillingdon Hospitals NHS Foundation Trust (July 2023 - Aug 2024)

  • Imperial College Healthcare NHS Trust (July 2023 - May 2024)

  • London North West University Healthcare NHS Trust (July 2023 - Aug 2024)

  • Dartford & Gravesham NHS Trust (Went live on 26th September 2023)

  • Mid-Cheshire Hospitals NHS Foundation Trust (Went live on 26th September 2023)

  • University Hospitals of North Midlands NHS Trust (Went live on 26th September 2023)

  • Barts Health NHS Foundation Trust (Went live on 26th September 2023)

  • University Hospitals Sussex NHS Foundation Trust (Went live on 10th November 2023 - 1st April 2025)

  • Homerton Healthcare NHS Foundation Trust (Went live on 10th November 2023 - 28th May 2025)

  • Maidstone and Tunbridge Wells NHS Trust (Went live on 28th November 2023)

    • Switched on NHS App Notifications & Messages for appointments 20th March 2025

  • Medway NHS Foundation Trust (Went live on 28th November 2023)

    • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

  • Barking, Havering and Redbridge University Hospitals NHS Trust (Went live on 12th December 2023)

  • University Hospitals of Derby and Burton NHS Foundation Trust (Went live on 19th December 2023)

    • Switched on NHS App Notifications & Messages for appointments on 9th September 2025)

  • Harrogate and District NHS Foundation Trust (Went live on 13th February 2024)

    • Switched on NHS App Notifications & Messages for appointments on 9th December 2024)

  • Mid and South Essex NHS Foundation Trust (Went live 9th September 2024)

    • Switched on NHS App Notifications & Messages for appointments 30th September 2025

  • Queen Victoria Hospital NHS Foundation Trust (Went live on 26th November 2024)

  • North London NHS Foundation Trust (Went live on 24th March 2025)

  • East London NHS Foundation Trust (Went live on 24th March 2025)

  • Midlands Partnership NHS Foundation Trust (Went live on 24th March 2025)

  • South West Yorkshire Partnership NHS Foundation Trust (Went live on 1st July 2025)

  • North East London NHS Foundation Trust (Went live on 29th July 2025)

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  1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

  2. Click on 'Hospital referrals and appointments' in the sub menu

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3. Click on 'View or manage this appointment' for any appointment

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4. If the appointment is from PKB, you will be directed to PKB. Click 'Continue'

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5. You will land on the PKB 'View appointment' page

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Appointment messaging

Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your record to the appointments team. If the organisation that added the appointment offers this service, you will see buttons to reschedule or cancel your appointment.  You can read more about appointment messaging here 

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No appointments to view

If the appointment is from an organisation that is not part of this programme,  or you have no appointments booked, you can still access your PKB appointments by clicking on ‘View appointments’ in the ‘Other services’ section. 

Accessing PKB Plans  

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1. Click on 'Your health' from the main NHS App navigation menu 

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2. Click on 'Care plans'

3. Click 'Continue'

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4. You will land on the PKB Plans page

 

 

 

Accessing PKB Medicines 

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1. Click on ' View and manage prescriptions' on the NHS App homepage or from the 'Your health' menu

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2. Click on 'Hospital & other medicines'

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3. Click 'Continue'

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4. You will land on the PKB Medicines page

 

 

Accessing PKB Symptoms 

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1. Click on 'Your health' in the main NHS App navigation menu 

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2. Click on ‘Track and manage your health’

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3. Click on 'Track your symptoms'

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4. Click on 'Symptoms'

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  1. You will land on the PKB Symptoms page

 

Accessing PKB Measurements  

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1. Click on 'Your health' in the main NHS App navigation menu 

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  1. Click on ‘Track and manage your health’

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  1. Click on 'Track your symptoms'

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  1. Click on 'Measurements'

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  1. You will land on the PKB 'Measurements' page

 

Accessing PKB Journal 

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1. Click on 'Your health' in the main NHS App navigation menu 

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  1. Click on ‘Track and manage your health’

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  1. Click on 'Track your symptoms'

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  1. Click on ‘Journal’

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  1. You will land on the PKB 'Journal' page

 

Accessing PKB Tests 

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1. Click on 'Your health' in the main NHS App navigation menu 

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2. Click on 'Test results and imaging'

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3. Click on 'Hospital-ordered Test results'

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  1. Click on 'Test results'

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  1. You will land on the PKB Tests page

 

Accessing PKB Imaging 

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1. Click on 'Your health' in the main NHS App navigation menu 

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2. Click on 'Test results and imaging'

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3. Click on 'Hospital-ordered Test results

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  1. Click on 'Imaging reports'

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  1. You will land on the PKB Imaging page

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