Logging in and out

How to log into your PKB account

Click https://my.patientsknowbest.com and enter your email address and password, or use the 'Log in with NHS login' button.

You can tick the box to show your password if you wish to see what you have entered.

What to do if you have trouble logging in

If you have trouble logging in, here are some things to check:

Check you are using the email address you supplied when you registered for your record. If you can’t remember this contact the team who treat you.
If you cannot remember your password you can try to reset this by clicking Forgot Password. See Setting and resetting a password for more details. There is no limit for how many password attempts you have when logging into PKB but if you enter your password incorrectly multiple times in quick succession, you will need to wait 5 minutes before trying again.

Logging in for the first time

For information on logging in for the first time, please click here.

How to log out

Click the Log out button in the top right corner. It is best practice to log out before you leave your computer so that no one can else access your record, especially if others share your computer. The system will automatically log you out after 30 minutes of inactivity.

Inactivity timeout

PKB will warn you after 25 minutes of inactivity and provide you with the option to either 'Stay connected' or to 'Log out'. If neither is selected before 30 minutes of inactivity, then you will automatically be logged out of PKB.

Care plans and messages are automatically saved as drafts every minute, but any other changes made will be lost.