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NHS App & NHS Login

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NHS App & NHS Login

 

Using NHS login to access PKB directly 

Patients 16 or older can both register and log in to PKB using their NHS login, this includes users without an existing record so they can use NHS login to verify their identity & create a PKB record. 

Creating an NHS login

If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign-in page. NHS Digital have published a video and step-by-step guide on how patients can do this here .

To keep your health information safe, Patients Know Best requires the highest level of NHS login verification to log in (p9). If your account is currently set at a lower level, you’ll need to prove your identity to NHS login before you can continue. Visit the NHS login help centre.

How to sign into PKB directly using your NHS login

This step by step guide is for patients with a registered Patients Know Best record. 

  1. Click ‘Continue NHS login' from the PKB log in page

  2. You will be directed to the NHS login sign-in page 

  3. Enter your email and click continue 

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

  5. Enter the OTP and click continue 

  6. You will now need to agree to share your NHS login information with PKB 

  7. You will now be signed into PKB. 

 

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How to register to PKB directly using your NHS login

This step-by-step guide is for patients who wish to register for a new or existing Patients Know Best record. Patients must be over 16 years old to register via NHS Login.

  1. Click 'Continue to NHS login' from the PKB log in page

  2. You will be directed to the NHS login sign-in page 

  3. Enter your email and click continue 

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

  5. Enter the OTP and click continue 

  6. You will now need to agree to share your NHS login information with PKB 

  7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

  8. Complete the form and click next and you will be signed into PKB with your NHS login.

How to self-register from a team registration page 

 

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This guide is for patients who wish to register for a new or existing Patients Know Best record from a specific team's registration page 

  1. Click 'Continue NHS login' from the team registration page

  2. You will be directed to the NHS login sign-in page

  3. Enter your email and click continue  (if your email does not match an existing NHS login - you will be automatically directed through the process of creating one)

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

  5. Enter the OTP and click continue

  6. You will now need to agree to share your NHS login information with PKB

  7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

  8. Complete the form and click next and you will be signed into PKB with your NHS login & linked to the specified team so you can access their resources.

 

Accessing PKB from the NHS App

Patients can access parts of their PKB record from within the NHS App and can use NHS login’s encrypted single sign-on to do so. This option is currently only available to users on a regional basis where the region has specified that PKB is their Patient Held Record (PHR) provider. 

This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience. 

Currently, the Events & Messages, Appointments, Medicines, Plans, Tests, Imaging, Symptoms, Measurements, Journal, Library & Sharing pages can all be accessed from within the NHS App.  

  • To access PKB 'Events & messages' from the NHS App homepage,  click on 'Messages' from the navigation bar and then click on the 'Your hospital & specialist doctors' button. 

  • To access PKB 'Library' from the NHS App, click on 'Documents' from the home page and then click on the 'Useful links from your health team' button. 

  • To access PKB 'Appointments' from the NHS App, click on  'Appointments' from the homepage,  then 'Hospital and specialist appointments' & select 'Additional appointment information'. 

  • To access PKB 'Plans' from the NHS App, click on 'Profile' from the main navigation, then 'Care plans' 

  • To access PKB 'Medicines' pages from the NHS app, click 'Prescriptions' & then 'Hospital & other medicines' 

  • To access PKB 'Symptoms', 'Measurements' or 'Journal'  pages from the NHS app, click on 'Profile' from the navigation bar and then 'Record your symptoms'.

  • To access PKB ‘Tests' or ‘Imaging' pages from the NHS app, click on 'Test results' from the homepage and then 'Hospital-ordered test results’

  • To access PKB ‘Sharing (Professionals)' page from the NHS App, click on 'Profile' from the navigation bar and then 'Health choices' and then 'Choose which records your health team can see’.   

Patients can change their language at the bottom of each page.

 

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PKB Test results page in NHS App

 

The following areas have the PKB & NHS App integration enabled:

  • Bedford, Luton and Milton Keynes ICS

    • Bedford

    • Luton

  • Cheshire & Merseyside ICS

    • East Cheshire

  •  Coventry and Warwickshire integrated care system (ICS)

    • (No link to PKB appointments or Events & Messages)

  • Derbyshire ICS

  • Devon ICS

  • Hertfordshire and West Essex

    • West Essex

  • Humber Coast and Vale ICS

  • Kent & Medway ICS

  • Mid and South Essex

  • Northamptonshire ICS

  • North Central London ICS

  • North East London ICS

  • North West London ICS 

  • Nottingham & Nottinghamshire ICS

  • Shropshire, Telford and Wrekin ICS

  • South Yorkshire ICS

    • Barnsley 

  • Staffordshire and Stoke-on-Trent ICS

  • Suffolk and North East Essex

    • North East Essex

  • Sussex ICS

  • West Yorkshire Integrated Care Board

How to register for PKB from the NHS App 

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NHS App log-in page

1. Log into NHS App with NHS login

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NHS App sign in

2. Enter your NHS login email & password details

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NHS App security code page

3. Enter the security code sent to your phone

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NHS App homepage

4. Click on any PKB jump-off point, such as 'Hospital-ordered test results & imaging' found under the 'Test results' section

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NHS App screen

5. Click continue to access PKB

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6. Agree to share your NHS login information with PKB

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7. Complete PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page. 

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8. Arrive in PKB & review sharing settings, click 'continue' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

 

 

 

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PKB Test results page in NHS App

9. Registration complete - Welcome to Patients Know Best!

Once registered, you will be taken to the area of PKB you selected to go to from the NHS App. 

A welcome email will be sent to your email address. 

You no longer have to manually sign in when navigating to PKB from the NHS App, your NHS login can now do this for you. 

You can also log in directly to PKB from a web browser using your email address & the password you just created.  

How to set up Single Sign On to PKB from the NHS App

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1. Log into NHS App with NHS login

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2. Enter your NHS login email address & password

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  1. Enter the security code sent to your phone

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  1. Click on any PKB jump-off point, such as 'Hospital-ordered test results & imaging' found under the 'Test results' section

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  1. Click continue to access PKB

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6. Agree to share NHS login information

7. Enter your Patients Know Best password to link accounts

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Arrive in PKB

 

How to change PKB language in the NHS App

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  1. Once in PKB, scroll to the footer to find the language dropdown

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  1. Select the language you would like from the dropdown

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  1. PKB will be translated

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PKB in Polish
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PKB in Greek

 

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PKB in Arabic

 

 

Accessing PKB Events & messages 

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NHS App homepage

1. Click on  'View your messages' from the homepage or 'Messages' in the navigation menu

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2. Click on 'Your hospital and specialist doctors'

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3. Click 'Continue'

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You will land on the PKB Events & messages page

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Example of a document in PKB via NHS App

 

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Example of a questionnaire in PKB via NHS App

 

 

Accessing PKB Wayfinder questionnaires

The NHS App is working with acute NHS Trusts to enable patients to securely view and complete questionnaires within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any questionnaires sent in PKB by your trust in the ‘Hospital and specialist documents and questionnaires' section of NHS App. If the questionnaire was sent by your Trust via PKB, you can complete the questionnaire from inside NHS App by clicking on the questionnaire and then clicking ‘Continue’. 

The Trusts that are part of this programme are: 

  • Mid and South Essex NHS Foundation Trust (Went live on 26/03/2026)

 

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    Click on 'Documents' from the NHS App homepage and then 'Hospital and specialist documents and questionnaires'

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  1. Click on the questionnaire that you would like to answer

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  1. Click ‘Continue’

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  1. Start answering the questions in the questionnaire. You will see one question per page. Click ‘Continue’ to get to the next question and ‘Back’ to get to the previous question.

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  1. At the end of the questionnaire, you will be able to review all of your answers

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  1. Scroll to the bottom of the review page and click ‘Submit answers’

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  1. You will be directed to a page confirming that the questionnaire has been submitted. You can see your answers by clicking ‘Review your answers’

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  1. After clicking ‘Done', you are redirected to the ‘Hospital and specialist documents and questionnaires’ page.

 

 

 

Accessing PKB library 

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1. Click on 'Documents' in the main NHS App navigation menu

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2. Click on 'Useful links from your health team

  1. Click 'Continue' on the next screen

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You will land on the PKB Library page

Accessing PKB appointments

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1. Click on 'Appointments' from the NHS homepage

  1. Click on 'Hospital and specialist appointments' in the submenu  

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3. Scroll to the bottom of the page & click on 'Additional appointment information'

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4. Click 'Continue'

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You will land on the PKB main 'Appointments' page

Appointment messaging

Some organisations offer appointment messaging, which allows you to send secure messages to reschedule or cancel your appointment to the appointments team.

If your organisation offers this service, you will see the option to request to reschedule or cancel your appointment when you click on the three dots at the top right of your appointment.  You can read more about appointment messaging here 

 

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Ask to reschedule or cancel your appointment.

Accessing PKB Wayfinder appointments 

The NHS App is working with acute NHS Trusts to enable patients to securely view summary details of their referrals and scheduled appointments within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any upcoming & past appointments from that trust in the NHS App in the Appointments section. If the appointment is stored in PKB, you can access more detailed information for that appointment by clicking on the ‘View or manage this appointment’ button. 

You can read more about the NHS App Wayfinder features on the NHS England website here

The acute & mental health trusts that are part of this programme are: 

  • Sherwood Forest Hospitals NHS Foundation Trust (Went live 8th Nov 2022)

    • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

  • York and Scarborough Teaching Hospitals NHS Foundation Trust (Went live in Nov 2022)

    • Switched on NHS App Notifications & Messages for appointments on 18th November 2025)

  • East Cheshire NHS Trust (Went live in Nov 2022)

  • The Mid Yorkshire Hospitals NHS Trust (Went live in Nov 2022)

  • Hull University Teaching Hospitals NHS Trust (Dec 2022-19th August 2025)

  • East Sussex Hospital Trust (Went live in July 2023)

    • Switched on NHS App Notifications & Messages for appointments 30th September 2025

  • Chelsea & Westminster Hospital NHS Foundation Trust (July 2023 - May 2024)

  • The Hillingdon Hospitals NHS Foundation Trust (July 2023 - Aug 2024)

  • Imperial College Healthcare NHS Trust (July 2023 - May 2024)

  • London North West University Healthcare NHS Trust (July 2023 - Aug 2024)

  • Dartford & Gravesham NHS Trust (Went live on 26th September 2023)

  • Mid-Cheshire Hospitals NHS Foundation Trust (Went live on 26th September 2023)

    • Switched on NHS App Notifications & Messages for appointments on 10th March 2026)

  • University Hospitals of North Midlands NHS Trust (Went live on 26th September 2023)

  • Barts Health NHS Foundation Trust (26th September 2023-11th November 2025)

  • University Hospitals Sussex NHS Foundation Trust (Went live on 10th November 2023 - 1st April 2025)

  • Homerton Healthcare NHS Foundation Trust (Went live on 10th November 2023 - 28th May 2025)

  • Maidstone and Tunbridge Wells NHS Trust (Went live on 28th November 2023)

    • Switched on NHS App Notifications & Messages for appointments 20th March 2025

  • Medway NHS Foundation Trust (Went live on 28th November 2023)

    • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

  • Barking, Havering and Redbridge University Hospitals NHS Trust (Went live on 12th December 2023 - 22nd April 2026)

  • University Hospitals of Derby and Burton NHS Foundation Trust (Went live on 19th December 2023)

    • Switched on NHS App Notifications & Messages for appointments on 9th September 2025)

  • Harrogate and District NHS Foundation Trust (Went live on 13th February 2024)

    • Switched on NHS App Notifications & Messages for appointments on 9th December 2024)

  • Mid and South Essex NHS Foundation Trust (Went live 9th September 2024)

    • Switched on NHS App Notifications & Messages for appointments 30th September 2025

    • Switched on Questionnaires in NHS App Document & Questionnaire Manager 26th March 2026)

  • Queen Victoria Hospital NHS Foundation Trust (Went live on 26th November 2024)

    • Switched on NHS App Notifications & Messages for appointments on 16th March 2026)

  • North London NHS Foundation Trust (Went live on 24th March 2025)

    • Switched on NHS App Notifications & Messages for appointments on 15th December 2025)

  • East London NHS Foundation Trust (Went live on 24th March 2025)

    • Switched on NHS App Notifications & Messages for appointments on 15th December 2025)

  • Midlands Partnership NHS Foundation Trust (Went live on 24th March 2025)

  • South West Yorkshire Partnership NHS Foundation Trust (Went live on 1st July 2025)

    • Switched on NHS App Notifications & Messages for appointments 26th January 2026

  • North East London NHS Foundation Trust (Went live on 29th July 2025)

    • Switched on NHS App Notifications & Messages for appointments 2nd February 2026

  • Kent and Medway Mental Health NHS Trust (Went live on 24th March 2026)

    • Switched on NHS App Notifications & Messages for appointments 24th March 2026)

  • Coventry and Warwickshire Partnership NHS Trust (Went live on 24th March 2026)

  • Hertfordshire Partnership University NHS Foundation Trust (Went live on 15th April 2026)

    • Switched on NHS App Notifications & Messages for appointments 15th April 2026)

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  1. Click on 'Appointments' from the NHS homepage or from the 'Your health' page

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  1. Click on 'Hospital and specialist appointments' in the sub menu

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  1. Click on the appointment you wish to view

  2. If the appointment is from PKB, you will be directed to PKB. Click 'Continue'

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5. You will land on the PKB 'View appointment' page

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Appointment messaging

Some organisations offer appointment messaging, which allows you to send secure messages to reschedule or cancel your appointment. You can read more about appointment messaging here 

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No appointments to view

If the appointment is from an organisation that is not part of this programme,  or you have no appointments booked, you can still access your PKB appointments by clicking on ‘View appointments’ in the ‘Other services’ section. 

Accessing PKB Plans  

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1. Click on 'Profile' in the main NHS App navigation menu  

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2. Click on 'Care plans'

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3. Click 'Continue'

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You will land on the PKB Plans page

 

 

 

Accessing PKB Medicines 

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1. Click on 'Prescriptions' on the NHS App homepage

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2. Click on 'Hospital & other medicines'

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3. Click 'Continue'

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4. You will land on the PKB Medicines page

 

 

Accessing PKB Symptoms 

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1. Click on 'Profile' in the main NHS App navigation menu 

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2. Click on ‘Health choices’

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3. Click on 'Record your symptoms'

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4. Click ‘Continue'