Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to Patients Know Best Wiki Hub

Manual
Results will update as you type.
  • Home
    • Getting Started
    • Patient
      • Languages
      • Homepage
      • Logging in and out
      • Setting and resetting your password
      • Updating your profile & settings
      • NHS App & NHS Login
      • NHS Wales App & NHS Login
      • Events & messages
      • Consultation
      • Diagnoses
      • Allergies
      • Symptoms
      • Measurements
      • Tests
      • Imaging
      • Audio
      • Genetics
      • Plans
      • Medicines
      • Library
      • Journal
      • Appointments
      • Files
      • Devices
      • Sharing
      • Access log
      • Attachments
      • Social care
      • Clinical Trials
      • NHS England GP services
      • Adding photos and videos to records
      • Privacy labels
      • Paediatric records
      • Reporting incorrect data
      • Notifications
      • Using PKB on a mobile device
      • Stopping use of PKB
    • Professional
    • Coordinator
    • Carer
    • Privacy Officer
    • Organisation Administrator
    • User Research
    • Integrations
    • Statistics
    • FAQ

    You‘re viewing this with anonymous access, so some content might be blocked.
    /
    NHS App & NHS Login
    Updated Oct 15

    Patients Know Best Wiki Hub | Deploy | Developer | Trust Centre | Manual | Research | Education | Release Notes

    NHS App & NHS Login

     

      • 1.1 Using NHS login to access PKB directly 
        • 1.1.1 Creating an NHS login
        • 1.1.2 How to sign into PKB directly using your NHS login
        • 1.1.3 How to register to PKB directly using your NHS login
        • 1.1.4 How to self-register from a team registration page 
      • 1.2 Accessing PKB from the NHS App
      • 1.3 The following areas have the PKB & NHS App integration enabled:
      • 1.4 How to register for PKB from the NHS App 
      • 1.5 How to set up Single Sign On to PKB from the NHS App
      • 1.6 How to change PKB language in the NHS App
      • 1.7 Accessing PKB Events & messages 
      • 1.8 Accessing PKB library 
      • 1.9 Accessing PKB appointments
        • 1.9.1 Appointment messaging
        • 1.9.2 Accessing PKB Wayfinder appointments 
        • 1.9.3 Appointment messaging
        • 1.9.4 No appointments to view
      • 1.10 Accessing PKB Plans  
      • 1.11 Accessing PKB Medicines 
      • 1.12 Accessing PKB Symptoms 
      • 1.13 Accessing PKB Measurements  
      • 1.14 Accessing PKB Journal 
      • 1.15 Accessing PKB Tests 
      • 1.16 Accessing PKB Imaging 
      • 1.17 Accessing PKB Sharing - Professionals
    • 2 Notifications from PKB in the NHS App 
      • 2.1 Notifications & Messages about appointments
        • 2.1.1 Trusts live with NHS App Notifications & Messages about appointments:
        • 2.1.2 User Journey
        • 2.1.3 Email notification fallback
      • 2.2 Notifications about new messages 
      • 2.3 * Coming soon - Notifications & Messages for new documents, questionnaires & messages.
        • 2.3.1 User Journey
        • 2.3.2 Email notification fallback
      • 2.4 Troubleshooting
      • 2.5 How to resolve email mismatch between NHS login and your PKB record
      • 2.6 Age restrictions 
      • 2.7 Proxy access in the NHS App 
      • 2.8 Custom log in page
        • 2.8.1 Default PKB welcome message: 

    Using NHS login to access PKB directly 

    Patients over 16 can both register and log in to PKB using their NHS login, this includes users without an existing record so they can use NHS login to verify their identity & create a PKB record. 

    Creating an NHS login

    If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign-in page. NHS Digital have published a video and step-by-step guide on how patients can do this here .

    To keep your health information safe, Patients Know Best requires the highest level of NHS login verification to log in (p9). If your account is currently set at a lower level, you’ll need to prove your identity to NHS login before you can continue. Visit the NHS login help centre.

    How to sign into PKB directly using your NHS login

    This step by step guide is for patients with a registered Patients Know Best record. 

    1. Click ‘Continue NHS login' from the PKB log in page

    2. You will be directed to the NHS login sign-in page 

    3. Enter your email and click continue 

    4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

    5. Enter the OTP and click continue 

    6. You will now need to agree to share your NHS login information with PKB 

    7. You will now be signed into PKB. 

     

    image-20240708-140536.png

     

    How to register to PKB directly using your NHS login

    This step-by-step guide is for patients who wish to register for a new or existing Patients Know Best record. Patients must be over 16 years old to register via NHS Login.

    1. Click 'Continue to NHS login' from the PKB log in page

    2. You will be directed to the NHS login sign-in page 

    3. Enter your email and click continue 

    4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone. 

    5. Enter the OTP and click continue 

    6. You will now need to agree to share your NHS login information with PKB 

    7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

    8. Complete the form and click next and you will be signed into PKB with your NHS login.

    How to self-register from a team registration page 

     

    Screenshot 2024-10-21 at 15.57.23.png

     

    This guide is for patients who wish to register for a new or existing Patients Know Best record from a specific team's registration page 

    1. Click 'Continue NHS login' from the team registration page

    2. You will be directed to the NHS login sign-in page

    3. Enter your email and click continue  (if your email does not match an existing NHS login - you will be automatically directed through the process of creating one)

    4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

    5. Enter the OTP and click continue

    6. You will now need to agree to share your NHS login information with PKB

    7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and accept both the User Agreement & Privacy Policy for PKB.

    8. Complete the form and click next and you will be signed into PKB with your NHS login & linked to the specified team so you can access their resources.

     

    Accessing PKB from the NHS App

    Patients can access parts of their PKB record from within the NHS App and can use NHS login’s encrypted single sign-on to do so. This option is currently only available to users on a regional basis where the region has specified that PKB is their Patient Held Record (PHR) provider. 

    This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience. 

    Currently, the Events & Messages, Appointments, Medicines, Plans, Tests, Imaging, Symptoms, Measurements, Journal, Library & Sharing pages can all be accessed from within the NHS App.  

    • To access PKB 'Events & messages' from the NHS App homepage,  click on 'View your messages' from the homepage or 'Messages' from the navigation bar and then click on the  'Consultations, events and messages' button. 

    • To access PKB 'Library' from the NHS App, click on the 'View links from your health team' button found in the NHS App 'Track and manage your health' section under the ' Your health' menu that is found in the main navigation. 

    • To access PKB 'Appointments' from the NHS App, click on  'Appointments' from the main navigation,  then 'Hospital referrals and appointments' & select 'Additional appointment information'. 

    • To access PKB 'Plans' from the NHS App, click on 'Your health' from the main navigation then 'Care plans' 

    • To access PKB 'Medicines' pages from the NHS app, click 'Prescriptions' & then 'Hospital & other medicines' 

    • To access PKB 'Symptoms', 'Measurements' or 'Journal'  pages from the NHS app, click on 'Your health' then 'Track and manage your health' and select 'Track your symptoms'

    • To access PKB ‘Tests' or 'Imaging' from the NHS app, click on 'Your health' then 'Test results and imaging'  then 'Hospital ordered test results’

    • To access PKB 'Sharing (Professionals)' page from the NHS App,  click on 'Your health' then 'Track and manage your health' and select 'Share records with your team'.  

    Patients can change their language at the bottom of each page.

     

    image-20240708-140915.png

     

    The following areas have the PKB & NHS App integration enabled:

    • Bedford, Luton and Milton Keynes ICS

      • Bedford

      • Luton

    • Cheshire & Merseyside ICS

      • East Cheshire

    •  Coventry and Warwickshire integrated care system (ICS)

      • (No link to PKB appointments or Events & Messages)

    • Derbyshire ICS

    • Devon ICS

    • Hertfordshire and West Essex

      • West Essex

    • Humber Coast and Vale ICS

    • Kent & Medway ICS

    • Mid and South Essex

    • Northamptonshire ICS

    • North Central London ICS

    • North East London ICS

    • North West London ICS 

    • Nottingham & Nottinghamshire ICS

    • Shropshire, Telford and Wrekin ICS

    • South Yorkshire ICS

      • Barnsley 

    • Staffordshire and Stoke-on-Trent ICS

    • Suffolk and North East Essex

      • North East Essex

    • Sussex ICS

    • West Yorkshire Integrated Care Board

    How to register for PKB from the NHS App 

    image-20240708-141114.png

    1. Log into NHS App with NHS login

    image-20240708-141135.png

    2. Enter your NHS login email & password details

    3. Enter security code sent to your phone

    image-20240708-141223.png

    4. Click on any PKB jump-off point such as 'Test results & imaging' found under the 'Your health' section

    image-20240708-141328.png

    5. Click continue to access PKB

    image-20240708-141345.png

    6. Agree to share your NHS login information with PKB

    image-20240708-141415.png

    7. Complete PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page. 

    image-20240708-141456.png

    8. Arrive in PKB & review sharing settings, click 'continue' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

     

     

     

    image-20240708-142233.png

     

    9. Registration complete - Welcome to Patients Know Best!

    Once registered, you will be taken to the area of PKB you selected to go to from the NHS App. 

    A welcome email will be sent to your email address. 

    You no longer have to manually sign in when navigating to PKB from the NHS App, your NHS login can now do this for you. 

    You can also log in directly to PKB from a web browser using your email address & the password you just created.  

    How to set up Single Sign On to PKB from the NHS App

    image-20240715-142336.png

    1. Log into NHS App with NHS login

    image-20240715-142402.png

    2. Enter your NHS login email

    image-20240715-142415.png

    3. Enter NHS login password

    image-20240715-142430.png

    4. Enter the security code sent to your phone

    image-20240715-142451.png

    5. Click on any PKB jump-off point such as 'Test results & imaging' found under the  'Your health' section

    image-20240715-142549.png

    6. Click continue to access PKB

    image-20240715-142609.png

    7. Agree to share your NHS login information

     

     

     

     

     

     

     

     

     

     

     

    8. enter your Patients Know Best password to link accounts

     

    image-20240715-142622.png
    1. Arrive in PKB

    How to change PKB language in the NHS App

    IMG_0643.PNG
    1. Once in PKB, scroll to the footer to find the language dropdown

    IMG_0644.PNG
    1. Select the language you would like from the dropdown

    IMG_0645.PNG
    1. PKB will be translated

    IMG_0647.PNG
    PKB in Polish
    IMG_0646.PNG
    PKB in Greek

     

    IMG_0637.png
    PKB in Arabic

     

     

    Accessing PKB Events & messages 

    image-20240715-142650.png

    1. Click on  'View your messages' from the homepage or 'Messages' in the navigation menu

    image-20240715-142701.png

    2. Click on 'Your hospital and specialist doctors'

    3. Click 'Continue'

    image-20240715-142752.png

    4. You will land on the PKB Events & messages page

     

     

    Accessing PKB library 

    IMG_4701.PNG

    1. Click on 'Your heath' in the main NHS App navigation menu

    1. Click on 'Track and manage your health'

    2. Click on 'View links from your health team

    IMG_1498.PNG

    3. Click 'Continue'

    image-20240715-142918.png

    4. You will land on the PKB Library page

    Accessing PKB appointments

    image-20240715-142957.png

    1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

    1. Click on 'Hospital referrals and appointments' in the submenu  

    image-20240715-143105.png

    3. Scroll to the bottom of the page & click on 'Additional appointment information'

    image-20240715-143117.png

    4. Click 'Continue'

    image-20240715-143148.png

    5. You will land on the PKB main 'Appointments' page

    Appointment messaging

    Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your appointment to the appointments team.

    If your organisation offers this service, you will see the option to request to reschedule or cancel your appointment when you click on the three dots at the top right of your appointment.  You can read more about appointment messaging here 

     

    image-20240715-143238.png

    Ask to reschedule or cancel your appointment.

    Accessing PKB Wayfinder appointments 

    The NHS App is working with acute NHS Trusts to enable patients to securely view summary details of their referrals and scheduled appointments within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any upcoming & past appointments from that trust in the NHS App in the Appointments section. If the appointment is stored in PKB, you can access more detailed information for that appointment by clicking on the ‘View or manage this appointment’ button. 

    You can read more about the NHS App Wayfinder features on the NHS England website here

    The acute & mental health trusts that are part of this programme are: 

    • Sherwood Forest Hospitals NHS Foundation Trust (Went live 8th Nov 2022)

      • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

    • York and Scarborough Teaching Hospitals NHS Foundation Trust (Went live in Nov 2022)

    • East Cheshire NHS Trust (Went live in Nov 2022)

    • The Mid Yorkshire Hospitals NHS Trust (Went live in Nov 2022)

    • Hull University Teaching Hospitals NHS Trust (Dec 2022-19th August 2025)

    • East Sussex Hospital Trust (Went live in July 2023)

      • Switched on NHS App Notifications & Messages for appointments 30th September 2025

    • Chelsea & Westminster Hospital NHS Foundation Trust (July 2023 - May 2024)

    • The Hillingdon Hospitals NHS Foundation Trust (July 2023 - Aug 2024)

    • Imperial College Healthcare NHS Trust (July 2023 - May 2024)

    • London North West University Healthcare NHS Trust (July 2023 - Aug 2024)

    • Dartford & Gravesham NHS Trust (Went live on 26th September 2023)

    • Mid-Cheshire Hospitals NHS Foundation Trust (Went live on 26th September 2023)

    • University Hospitals of North Midlands NHS Trust (Went live on 26th September 2023)

    • Barts Health NHS Foundation Trust (Went live on 26th September 2023)

    • University Hospitals Sussex NHS Foundation Trust (Went live on 10th November 2023 - 1st April 2025)

    • Homerton Healthcare NHS Foundation Trust (Went live on 10th November 2023 - 28th May 2025)

    • Maidstone and Tunbridge Wells NHS Trust (Went live on 28th November 2023)

      • Switched on NHS App Notifications & Messages for appointments 20th March 2025

    • Medway NHS Foundation Trust (Went live on 28th November 2023)

      • Switched on NHS App Notifications & Messages for appointments on 1st April 2025)

    • Barking, Havering and Redbridge University Hospitals NHS Trust (Went live on 12th December 2023)

    • University Hospitals of Derby and Burton NHS Foundation Trust (Went live on 19th December 2023)

      • Switched on NHS App Notifications & Messages for appointments on 9th September 2025)

    • Harrogate and District NHS Foundation Trust (Went live on 13th February 2024)

      • Switched on NHS App Notifications & Messages for appointments on 9th December 2024)

    • Mid and South Essex NHS Foundation Trust (Went live 9th September 2024)

      • Switched on NHS App Notifications & Messages for appointments 30th September 2025

    • Queen Victoria Hospital NHS Foundation Trust (Went live on 26th November 2024)

    • North London NHS Foundation Trust (Went live on 24th March 2025)

    • East London NHS Foundation Trust (Went live on 24th March 2025)

    • Midlands Partnership NHS Foundation Trust (Went live on 24th March 2025)

    • South West Yorkshire Partnership NHS Foundation Trust (Went live on 1st July 2025)

    • North East London NHS Foundation Trust (Went live on 29th July 2025)

    image-20250314-161811.png
    1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

    2. Click on 'Hospital referrals and appointments' in the sub menu

    image-20250314-161746.png

    3. Click on 'View or manage this appointment' for any appointment

    image-20240715-144033.png

    4. If the appointment is from PKB, you will be directed to PKB. Click 'Continue'

    image-20250314-161833.png

    5. You will land on the PKB 'View appointment' page

    image-20250314-164614.png

    Appointment messaging

    Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your record to the appointments team. If the organisation that added the appointment offers this service, you will see buttons to reschedule or cancel your appointment.  You can read more about appointment messaging here 

    image-20240715-144411.png

    No appointments to view

    If the appointment is from an organisation that is not part of this programme,  or you have no appointments booked, you can still access your PKB appointments by clicking on ‘View appointments’ in the ‘Other services’ section. 

    Accessing PKB Plans  

    image-20240715-144542.png

    1. Click on 'Your health' from the main NHS App navigation menu 

    image-20240715-144556.png

    2. Click on 'Care plans'

    3. Click 'Continue'

    image-20240715-144622.png

    4. You will land on the PKB Plans page

     

     

     

    Accessing PKB Medicines 

    image-20240715-144640.png

    1. Click on ' View and manage prescriptions' on the NHS App homepage or from the 'Your health' menu

    image-20240715-144710.png

    2. Click on 'Hospital & other medicines'

    IMG_1499.PNG

    3. Click 'Continue'

    image-20240715-144755.png

    4. You will land on the PKB Medicines page

     

     

    Accessing PKB Symptoms 

    image-20240715-144640.png

    1. Click on 'Your health' in the main NHS App navigation menu 

    IMG_4701.PNG

    2. Click on ‘Track and manage your health’

    IMG_4702.PNG

    3. Click on 'Track your symptoms'

    image-20240715-144947.png

    4. Click on 'Symptoms'

    image-20240715-144921.png
    1. You will land on the PKB Symptoms page

     

    Accessing PKB Measurements  

    image-20240715-144640.png

    1. Click on 'Your health' in the main NHS App navigation menu 

    IMG_4701.PNG
    1. Click on ‘Track and manage your health’

    IMG_4702.PNG
    1. Click on 'Track your symptoms'

    image-20240715-144947.png
    1. Click on 'Measurements'

    image-20240715-145315.png
    1. You will land on the PKB 'Measurements' page

     

    Accessing PKB Journal 

    image-20240715-144640.png

    1. Click on 'Your health' in the main NHS App navigation menu 

    IMG_4701.PNG
    1. Click on ‘Track and manage your health’

    IMG_4702.PNG
    1. Click on 'Track your symptoms'

    image-20240715-144947.png
    1. Click on ‘Journal’

    image-20240715-145802.png
    1. You will land on the PKB 'Journal' page

     

    Accessing PKB Tests 

    image-20240715-145859.png

    1. Click on 'Your health' in the main NHS App navigation menu 

    image-20240715-150109.png

    2. Click on 'Test results and imaging'

    IMG_0774.PNG

    3. Click on 'Hospital-ordered Test results'

    image-20240715-150133.png
    1. Click on 'Test results'

    image-20240715-150155.png
    1. You will land on the PKB Tests page

     

    Accessing PKB Imaging 

    image-20240715-150245.png

    1. Click on 'Your health' in the main NHS App navigation menu 

    image-20240715-150333.png

    2. Click on 'Test results and imaging'

    image-20240715-150517.png

    3. Click on 'Hospital-ordered Test results

    image-20240715-150517.png
    1. Click on 'Imaging reports'

    image-20240715-151126.png

    Patients Know Best Wiki Hub | Deploy | Developer | Trust Centre | Manual | Research | Education | Release Notes

    © Patients Know Best, Ltd. Registered in England and Wales Number: 6517382. VAT Number: GB 944 9739 67.

    {"serverDuration": 27, "requestCorrelationId": "d429dcdba65249ea91635b2423661cc3"}