Patient Knows Best (PKB) enables organisations to support routine clinical care through a secure, flexible digital platform. Whether working from home or onsite, professionals across the world can access PKB via any modern web browser, without the need for specialised hardware or software installations.

This guidance outlines how PKB supports routinised care delivery under “business as usual” conditions, as well as rapid adaptation for scenarios such as public health crises (e.g. COVID-19), all without disrupting existing workflows.

Getting Started: Rapid Access for Professionals

Professionals can be granted access to PKB via email invitations, allowing for immediate use on personal or work devices. This flexibility supports continuity of care even when traditional face-to-face clinics are disrupted, enabling remote consultation and care coordination.

Core Features to Support Routinised Care

Below is a summary of key PKB features that support everyday clinical practice and patient self-management:

1. Remote Patient Management and Virtual Clinics

• Messaging: Asynchronous, secure messaging with patients and carers. Send and receive photos, videos, or documents without needing to be online at the same time.

• Advanced Questionnaires: Sent on a massive or individual basis throughout a patient's pathway to gain insight to their health condition and current state.

• Test results: Patient recieve results straight into their PKB record without needing an appointment.

2. Patient Engagement and Self-Monitoring

• Questionnaires: Customisable questionnaires for symptom tracking and assessments. Can be distributed to individuals or entire patient cohorts.

• Self-Monitoring Tools:

  • Track vital signs (e.g. blood pressure, glucose, weight)

  • Integrate with over 200 devices/apps (e.g. Fitbit)

  • Patient-submitted symptom logs and journal entries

3. Personalised or Static Digital Care Plans

• Accessible to patients and teams in real time

• Editable remotely by clinical staff

• Include embedded multimedia content, such as educational videos and instructions

• Suitable for treatment plans, therapy, discharge instructions, crisis or relapse plans

4. Care Coordination and Multidisciplinary Access

• Patients can invite any professional, carer, or family member to view and contribute to their record — regardless of organisational affiliation.

• All communication is logged and attributable.

5. Information Sharing and Education

• Customisable digital libraries for teams or entire organisations

• Distribute educational content, leaflets, guides, and multimedia securely

• Tailor resources to patient needs, pathways or conditions

6. Clinical Documentation

• Send in clinic, appointment and discharge letters

• Upload and store files (up to 1GB per file) including diagnostic images, reports, or patient-submitted files

7. Appointments

• Send patients' appointments and appointment letters. Patients can message the team or the booking team to change appointments

• Use questionnaires and messaging to coordinate appointments

Scaling Up Quickly

PKB supports rapid deployment and scaling for routine or emergency digital transformation. Our Success Team can help you:

• Identify high-dependency patient groups

• Digitise essential care plans and processes

• Register large numbers of professionals and patients swiftly

Resources provided:

• Step-by-step guides to mass register patients and staff

• Remote consultation and planning sessions with your Success PM

• Templates and toolkits for clinical teams

Working Remotely with PKB

We understand that digital-first working may be unfamiliar to many healthcare professionals. Our team is committed to supporting remote onboarding and implementation through structured guidance and responsive collaboration.