How to Register as a Professional

This video explains how healthcare professionals can register to use Patients Know Best (PKB). This system allows you to access a complete health record about your patients, including their medical history, test results, care plans and discharge summaries, from all health and care providers integrated with PKB.

How to Search for a Patient

This video explains how to search for a patient and add a patient to your team. PKB allows you access a complete health record about your patients, including their medical history, test results, care plans and discharge summaries, from all health and care providers integrated with PKB.

Invite a Patient to Register

This video will explain how to invite a patient to access their PKB record.

Add a Care Plan

This video explains adding a care plan to a patient’s record. Patients can use a care plan to monitor their health condition and symptoms and to provide advice and instruction.

Sending a Message to a Patient

This video explains how to send a secure encrypted message to your patient using PKB.

For Coordinators

Search for a patient

This video explains how a PKB coordinator can search for patients on PKB, add them to a team and create records for them.

Add an email address

This video explains how a PKB Coordinator can invite a patient to access their PKB record and how to send a reminder if the patient does not register.

How to reset a password

This video explains how a PKB coordinator can start the process to reset a patient's password in PKB.

Coordinator tab

This video explains how a PKB coordinator can invite a second coordinator, reset their password and deactivate their account in PKB.

Professional tab

This video explains how a PKB coordinator can add a Professional to a team, reset their password, and deactivate their account in PKB.