Introduction

PKB provides women’s health teams and service users with a secure and comprehensive platform to view health and care records, access treatment plans, review medications, and communicate with their care teams via the NHS App.

By improving visibility, control, and accessibility, PKB enables women to participate in decision-making and self-management actively. This is particularly crucial in women’s health, where continuity of care, early intervention, and long-term condition management are key to better health outcomes.

PKB is the all-in-one solution for women’s health services, covering everything from maternity and gynecology to mental health care. Each team contributes data to a shared, patient-owned record, allowing seamless care coordination. Healthcare teams can create individualised care plans, offer a resource library, enable patient-initiated follow-ups, and more.

Usecase

Imperial’s Pelvic Health Physiotherapy Team

Imperial’s pelvic health physiotherapy team successfully utilises PKB for:

• Pre-assessment questionnaires before clinic appointments.

• Patient-reported outcome measures (PROMs) using PKB APIs, integrating with Cerner.

• Standardised assessments, including:

  • The Birmingham Bowel and Urinary Symptoms Questionnaire (BBSUQ)

  • Pelvic Health Physiotherapy V-Q, POP-SS, VAS

  • ICIQ-MLUTS, PGPQ, GAD-7, PHQ-9

  • Patient Subjective Questionnaires

• A comprehensive patient education library, including pelvic health exercises and links to the Squeezy App.

• Bladder and bowel/food diaries for patient self-monitoring.

• Secure messaging for patient-clinician interactions, replacing phone calls.

Outcomes 

• 88% of patients are registered, indicating high adoption.

• Efficient appointment management was achieved by completing the pre-assessment questionnaire.

• Paper savings, as all information leaflets are digitised.

• Reduced phone calls due to the secure messaging system.

Key Features

NHS App

Information from healthcare providers can be accessible via PKB’s web solution and via PKB’s jump off points in the NHS App; 

Questionnaires 

Patients can initiate a questionnaire by clicking Start Questionnaire on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.

Teams using the questionnaire tool can ensure the outcome of clinical reviews is recorded, and the patient has a copy. Teams can also identify patients suitable for virtual appointments or PIFU.

The features include

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded field questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team

PKB’s advanced questionnaire functionality and automated scoring of assessments will be provided. Coded questionnaire responses will be mapped to the patient's graphed measurement section, making it easier for patients and their healthcare collaborators to understand any trends and progress of deterioration as assessments take place over time.  

Messaging 

• Secure messaging for direct communication between patients and clinicians.

• Patients have access to message their healthcare team (saving time on the phone)

• The Admin team can triage messages. Either resolving or passing onto another speciality team

Care Plans 

PKB’s shared care plans are unique, as they can be co-created and co-edited by anyone with access to the patient's record, including patients and carers. They provide better direction for personalised care by:

• Customisable digital care plans for conditions like endometriosis, menopause, and gestational diabetes.

• Digital recovery platform for postpartum support, pain management, and mental health care.

• No repetition of information and medical history 

• Support and guidance 

• PKB decision-support tools care plans can help clinicians follow best practices for reproductive health care.

Appointments

• Appointment letters and appointments sent to PKB via integration

• Access upcoming and past appointments

• Including face-to-face, video and telephone consultations 

• Across PKB sites, patients registering for PKB have led to a 34% reduction in DNA rates (comparing the same patient cohorts pre- and post-registration to the platform). PKB’s DNA page.

Symptoms Tracking 

• Tracking and recording symptoms digitally

• Guide patients on symptom management actions to take if required, RAG instructions

• Symptom and measurement tracking to support long-term condition management.

Add and View Data

• Patients can view hospitals and GP data where an integration with PKB has been set up.

• Live feeds for demographics, radiology, pathology, documents, appointments and more.

• Patients can add information themselves.

Waiting Well Library 

• Resource of information while patients wait for the appointment

• Videos, links, womens health care plans

• Information for child to adult services

• Support people while they wait

• Online resource library with self-management materials for conditions like PCOS, menopause, and postnatal care.