Current Problems

• Patients with mild symptoms may need minimal or no treatment but still have regular appointments

• Teams experience a high level of face-to-face appointments

• Telephone conversations are lengthy

• Teams want the ‘Annual Review’ and ‘Flare Up’ questionnaires digitally.

• Teams want to give patients online resources to support self-manage

• Teams want patients to have access to their IBD blood results

PKB Solution

• PKB enable the transfer of patients from routine face-to-face appointments to efficient remote monitoring, enabling early detection of issues and prevent disease flare-ups requiring hospitalisation.

• PKB allowing patients to monitor their own symptoms, empowering them to make the decision when they need hospital treatment and when they can self manage.

PKB Benefits

• Individual care plans with escalation plans

• Online resource library

• Secure messaging between patients & team that can be initiated by patients and professionals

• Ability to send videos, files and images securely

• Digitally appointment letters and appointments

• Access to laboratory results

• Symptom and measurement tracker

University Hospitals of North Midlands IBD Use Case: Messaging

The hospital has streamlined communication for its IBD team. The team was overwhelmed by a large volume of phone calls, emails, and texts. By using PKB's secure messaging and other features, such as PKB questionnaires, they were able to centralise communication, saving staff time and improving the patient experience. To read the full use case, click here.

Advanced Questionnaires 

Patients can initiate a questionnaire within PKB or the NHS App.

The features include:

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded fields questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team

Questionnaire templates

• Patient Reported Outcomes (PROMS)

• Capturing Digital Outcome Measures

• Post-operative questionnaires

Library

• A wealth of resources such as Diet Advice, Counselling Info, and Educational Info on IBD

• Central trust library for advice, services and information

• Disease and condition information with advice and resources

• Treatment plans, for example, a rehab program with videos and advice a patient needs to watch and read each week

• Advice on Living well, including exercise, healthy eating, quitting smoking and alcohol recommendations

• Details and links to National and local support groups and websites.

Care Plans

PKB care plans can be used at every stage of a patient's condition journey, below are some of the care plan templates being used and templates that can be created.

• Condition information and resource care plans

• Monitoring condition plan (here is an example of one)

• Goals setting care plan

• Individualised templates with escalation plans, a place to track and record symptoms

• In and output charts