Specialty Areas

Patients Know Best (PKB) assists teams across all specialities in providing care to their patients through secure messaging, care plans, a library of content, and questionnaires. This empowers patients to access their healthcare data in their Personal Health Records and communicate with their healthcare team.

In this section, PKB will illustrate how teams utilise the platform in various disease areas and the workflows designed to support both patients and clinical pathways.

For assistance creating a new patient pathway, please get in touch with your Success PM.

Speciality Areas

How PKB is being used in different clinical settings to improve patient outcomes and support them to better self-manage their condition while also saving money and clinicians time. Each page includes workflows, content and relevant case studies.

• Appointment Management: Facilitating the rescheduling of appointments

• Cardiology: Monitoring conditions such as heart failure and high blood pressure

• Consent: Enhancing informed consent before a procedure or operation

• Dermatology: Improving clinical pathways for dermatology patients

• Diabetes: Used in prevention, early diagnosis, and treatment

• Digital personalised videos with PKB: Outcomes and benefits of using PKB messaging to send personalised messages to patients post-op

• Education: Deploying the next generation of medication staff

• eMeet and Greet: Notifying patients about their referral status through digital letters, including PKB's enhanced eMeet and Greet solution

• Gastroenterology: Allowing patients to track and monitor their IBD condition, reducing hospital stays

• Learning difficulties: Ensures seamless communication between health and social care teams and carers while empowering patients

• Maternity: Providing expectant mothers access to digital care plans, their data, and midwife support

• Mental health: Giving service users access to their data via an organisation roll-out of PKB and the Severe Mental Illness

• Oncology: Including how Somerset cancer register and PKB work together and oncology consent care plans

• Orthopaedics: Used in pre and post-operative, physio and rheumatology

• Outpatient Optimisation: PKB can reduce missed appointments, reduce phone calls, and support the implementation of a digital pre-assessment pathway

• Paediatrics: Giving parents access to their child's data and team, including paediatric epilepsy

• Parkinson’s team: Patients can track symptoms and feel more in control

• Peri-Operative teams: How to use PKB in the time around an operation, including:

• Digital Personalised Videos, used post-operatively, informed consent and peri-operative care plans

• Patient Initiated Follow Up (PIFU): PKB supports and empowers patients to manage their own conditions and enables shared data

• Physiotherapy: Supporting prehabilitation and rehabilitation pathways

• Primary Care / General Practice: Implementation of PKB in GP practices

• Psychiatric Care Networks in Germany: PKB empowering German Psychiatric Networks with secure communication and data-driven care

• Respiratory: Providing patients with access to information and data, and improving communication

• Remote care anywhere: Various remote consultation tools used by the NHS

• Renal: Partnership with the UK Kidney Association allows patients access to their previous and future renal data in PKB

• Sexual Health: Reducing clinic appointments and improving patient experience

• Virtual Wards: Utilising PKB for managing patients

• Waitlist Validation: PKB supports organisations to validate waiting list patients

• Waiting well: Prehab, staying well while waiting for surgery/treatment, including resources and information to check the patient’s situation