Purpose

In a public health emergency, decisions must be made and acted upon quickly. This guide outlines a streamlined, high-speed deployment of Patients Know Best (PKB) to support remote care delivery, reduce face-to-face contact, and ensure critical communication between healthcare professionals and patients.

Open

Core Objectives

Focus on these immediate priorities to launch PKB at speed and scale:

• Mass patient registration

• Staff access and onboarding

• Digital-first communications

• Remote care tools (Questionnaires, Test Results delivery, Messaging)

• Deployment of static care plans and educational resources

Key Deployment Workstreams

1. Information Governance (IG)

• Start immediately: IG sign-off can occur in parallel to deployment.

• PKB IG team available to support meetings, documentation, and approvals.

2. Record Creation & Integrations

• Rapid record creation: Mass upload from PAS/EPR via CSV extract.

• Integration: Enable automatic flow of test results and appointments to PKB.

• Use our open API and published data model to start immediately.

🔗 Integration Overview

3. Patient Registration

Recommended methods:

1. Mass email, letter and SMS invitations

2. Phone clinic invitations

🔗 Registration Options Guide

4. Communications

• Essential: Publish a notice on your website homepage.

• Establish a clear message around remote care and digital engagement.

• Use multiple channels: social media, email, posters, etc.

5. Training

• Remote training only – via live or recorded webinars.

• Train-the-trainer model for scale and sustainability.

• Train a small core admin team first, followed by department-level superusers.

• Resources available: online manuals, FAQs, videos, and the Tribal Habits training platform.

What's Included

• Crisis communications

• Test results and appointment integration

• Registering patients at scale

• Remote working best practices

• Telephone service, e.g. NHS 111

• Using PKB for routinised care - Business as usual