Introduction

Video can be a powerful way to share information between professionals and patients. Professionals can upload instructional videos for their patients, for example how to use a piece of medical equipment in the home or how to undertake a particular treatment.

Patients can capture real medical scenarios to show to their doctors or nurses - examples could include a seizure occurring in the home environment or perhaps a speech and language exercise being completed.

Benefits

Ways to Share Videos

Messages

The most common way to send videos between patients and their specialty team is through Messaging functionality. Patients can send a secure message with a video attachment, file, or image, and the team will be notified by email. This allows the team to respond to the message in a thread, ask questions, and give feedback.

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If a patient has been asked to share a video with their doctors or nurses, these are the steps to follow.

PKB Digital Personalised Videos

Mr. Duffy, a consultant at Harrogate & District NHS Foundation Trust (HDFT), transforms post-operative follow-up care by utilising PKB messaging service by sending personalised video messages to his patients. Recognising that patients often struggle to retain information after day surgical procedures.

Welcomed by patients, this easy-to-replicate programme reduces unnecessary follow-up appointments and minimises pressure from unscheduled GP or emergency visits, freeing up valuable clinical time. Click the link to read the full case study.

A Care Plan

The specialist team can create a care plan template and embed a video within the plan for patients to view. The team can add the care plan to a patient's record as part of their appointment. A good example is the ‘What is heart failure care plan’ which includes a video from the British Heart Foundation giving patients an explanation of their diagnosis.

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The Library

Every Specialist team using PKB utilizes the Library to store patient leaflets and videos with information for patients about the service and specialty area. Videos are uploaded by the coordinator of the team and can be seen by all patients, meaning they can access these videos anywhere. She’s

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Journal

Patients can add videos to the journal section of their record, which enables them to document and observe their health without needing a response from the specialty team looking after them. The journal entry can then be shared with the team at the next appointment or the patient can discuss the entry by creating a message with the team.

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Would you like your patients to start sending the team videos?

Patients can send a one-off video to the team through their record's Messaging and Events section. The video can be attached to the secure message for a quick response and back-and-forth discussion.

If the team would like a patient or carer to update regular videos of the patient's condition (i.e. video of a child's seizure/ speech language progress/mental health or dietician diary), these videos can be add to a message and sent to the team.