Clinical Transformation Toolkit

Healthcare systems face increasing pressure from rising demand and limited capacity. As people live longer with multiple, often lifestyle-related chronic conditions, empowering patients to manage their own care is essential.

PKB (Patients Know Best) enables genuine self-management by giving patients access to their health records and the tools to collaborate with their care teams. Every speciality has unique needs, and this toolkit provides clinical guidance to help teams design tailored workflows that integrate PKB into patient pathways, unlocking the full potential of digital, patient-centred, remote care.

What's included in this toolkit

How PKB can support National pathway priorities: PIFU, Waitlist Validation, Outpatient Optimisation, Digital Personalised Videos, Perioperative, Waiting well, eMeet and Greet and eMeet and Greet Enhanced
PKB Perioperative pathway: how PKB can be the digital solution at every stage of the periop pathway
Key features: how and why to set up patient initiated Messaging, the Central Library, use Care Plans and Questionnaires and share test results with your patients
Speciality areas: how PKB is being used by different specialities, including workflows, case studies and key features
Speciality team roll out: the benefits of using PKB, how to create achievable goals and map workflows for your team's use of PKB
Care plan toolkit: a guide to care plan creation and template examples of care plans being used by patients and teams
Questionnaire toolkit: a guide to PKB questionnaires with example templates used by patients and teams
Clinical engagement insight blog: why clinical engagement is key at every stage