Patients Know Best (PKB) is the world's most comprehensive and patient-centred care planning tool. It captures structured and meaningful conversations about a person's care.

This toolkit shares a library of prebuild care plans that can be used or amended to suit your team and patient's needs. It will show how PKB care plans feature can be used to set realistic goals and clear action steps, empowering patients to monitor and self-manage their health.

PKB connects with hospital Electronic Medical Records (EMRs) and our APIs, allow for real-time information to flow in and out of the patient’s health record. Patients can read, edit, and share their care plans electronically with anyone they choose.

Key Features

Embedded information and advice

Add educational content, videos, and links to verified resources, helping patients make informed decisions about their care.

Symptom monitoring

Patients can log symptoms using a RAG (Red, Amber, Green) system, helping them understand when to seek medical help. Ideal for Patient Initiated Follow Up (PIFU) and real-time monitoring of long-term conditions.

Measurements and test results

Live EMR feeds give patients instant access to test results and recent measurements directly integrated into their care plan, reducing the need for appointments and phone calls.

Goal setting and action plans

Define clear steps for patients to manage their condition while ensuring their quality of life is considered.

Professional edit-only sections

Critical care plans, such as end-of-life plans or digital consent forms, can be restricted to professional edits-only sections, maintaining accuracy and preventing unintended changes.

Collapsible sections

Use hyperlink references for phone numbers to enable one-click appointment initiations from the care plan, perfect for PIFU and virtual appointment management.

Customised dropdowns

Configure dropdown lists with colour coding for enhanced visual clarity and quick selection.

Connect devices

Integrate real-time data from wearable and home monitoring devices for a live care plan that is responsive to a patient’s current needs.

What's Included in This Toolkit:

• Introduction to PKB care plan templates: learn about care plan templates

• Benefits of PKB care planning tool: how any team and every patient can use PKB care plans to support the patient pathway.

• Requesting your template: how to request the creation of a care plan template

• Professional-only edit function: sections in care plans only editable by team professionals

• Collapsible and customised dropdown functions: enhance PKB care plan feature

• Decision Support Tool for Elective Pathways care plan templates: NHSE decision-making care plans for patients to use at any stage of the care

• Consent care plan templates: show you how you can do consent using PKB

• Monitoring templates: care plan templates tracking symptoms and measurements

• Information templates: care plan templates give patients information and advice

• Treatment templates: care plan templates following a patient through their treatment

• Long care plan template: how to structure and create an extended care plan

• PKB care plan use case: Digital health passports enhance support for Bradford’s children in care