Why

Using DIALOG questionnaires helps create a more collaborative and patient-centred approach to a patient's health and social care, leading to better outcomes and patient satisfaction.

PKB Digital DIALOG questionnaires allow individuals to complete them at home, with the support of their loved ones or caregivers. This approach places the individual at the centre of their care, enabling them to review and reflect on the questionnaires at any time. Additionally, these questionnaires can be shared with anyone involved in their care or who is relevant to their situation.

What

The DIALOG assessment consists of 11 questions that enable individuals to assess their satisfaction in eight areas of their life and three treatment aspects using a 7-point scale. This evaluation provides scores for quality of life and treatment satisfaction. While the scale is a key part of the DIALOG intervention, it can also be used independently.

How

PKB has digitised the DIALOG and DIALOG+ questionnaires for teams to use with patients. These digital questionnaires can be completed directly from a patient's PKB home screen or sent by a healthcare professional or coordinator before or during an appointment.

If you want to use one of the DIALOG questionnaires or PKB’s advanced questionnaire, don't hesitate to contact your Success PM or complete this form.

Rollout Goals

The primary objective of the Dialog Plus implementation is to improve patient outcomes and improve operational efficiency within mental health services through:

• Enhanced patient engagement: Utilising the Dialog or Dialog Plus therapeutic intervention to facilitate better communication between clinicians and service users.

• Structured assessment with PKB Advanced Questionnaires: As a consistent solution for assessing quality of life and treatment satisfaction.

• Data-driven care: Use clinical data to inform personalised care plans and track progress over time.

Identified Benefits

1. Clinical and patient benefits

2. Operational and efficiency benefits

3. Financial and strategic benefits

Dialog+ Advance Questionnaire Template

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Dialog+ Smart Goals 

1. Improve patient engagement and quality of life measures

• Specific: Implement digital Dialog Plus via PKB Advanced Questionnaires for all eligible mental health patients to measure quality of life and treatment satisfaction.

• Measurable: Achieve a 20% patient completion rate for digital Dialog Plus questionnaires within the first six months of go-live.

• Achievable: Use automated within the NHS App and PKB to prompt patients to complete assessments at beginning, middle, and end-of-treatment stages.

• Relevant: Enhances complication rates and data collected from patients, allowing for early identification of declining satisfaction in specific life domains.

• Time-bound: Reach the 20% completion milestone by October 2026 (or six months post-launch).

2. Optimise operational efficiency and data quality

• Specific: Transition Dialog Plus assessments from paper-based or siloed systems to PKB to ensure a standardised, auditable digital record.

• Measurable: Reduce the percentage of "missing" or "incomplete" Dialog Plus to less than 5% by ensuring 100% of completed questionnaires are automatically pulled into the Trust's EPR (e.g., Rio).

• Achievable: Use PKB's integration capabilities to push completed assessment data directly into clinical systems, eliminating manual data entry.

• Relevant: Standardises documentation across the organisation and reduces the administrative burden on clinicians compared to manual paper tracking.

• Time-bound: Complete the digital integration and baseline audit within three months of implementation.

3. Support crisis prevention and DNA reduction

• Specific: Use the Dialog Plus snapshots (at the three treatment stages) to proactively identify high-risk patients and reduce appointment "Did Not Attend" (DNA) rates.

• Measurable: Reduce DNA rates by 5% for the cohort of patients actively using digital Dialog Plus on PKB compared to the pre-PKB baseline.

• Achievable: Enable patients to view and manage appointments within PKB where they complete their assessments, keeping them more engaged in their care journey.

• Relevant: Directly impacts patient safety by ensuring snapshots of feelings are documented and clinicians are alerted to potential crises earlier.

• Time-bound: Evaluate the reduction in DNA rates at the 6 and 12-month post-implementation review.

4. Increase digital adoption and patient registration to PKB

• Specific: Increase registration rates of PKB by using the Dialog Plus assessment as a primary use case for diglog+ adoption.

• Measurable: Increase the service's total PKB registration rate from its current baseline (e.g., 20%) to at least 35% within one year.

• Achievable: Send Dialog Plus questionnaire invites via mass SMS/email to both registered and unregistered patients, prompting them to register to see their historical scores and progress.

• Relevant: Higher registration rates lead to better long-term engagement and more robust outcome data. 

• Time-bound: Achieve the 35% registration target by the end of the current financial year.

Further Information

• Boost Questionnaire Responses with PKBs SMS Service: For a faster and more efficient way to send and collect information from patients.

• SMART Goals for PKB Questionnaires

• Advanced Questionnaires: Recommended naming conventions guidance