Lower costs and improved efficiency

By moving to digital correspondence, organisations can drastically reduce:

• Postage and printing costs

• Paper usage

• Administrative workload

This shift streamlines internal processes and enables faster, more efficient communication with patients.

Greater patient engagement

Registered patients have secure access to their health information, giving them more control over their care. Increased engagement leads to better-informed patients, higher satisfaction, and improved health outcomes.

Improvements operations

Higher PKB registration rates can:

• Reduce missed appointments (DNAs) by up to 34%

• Enable real-time updates

• Support smoother communication between clinical teams and patients

Enhanced care coordination

PKB bring all of a patient's data into one accessible place, improving the management of:

• Chronic and long term conditions

• Perioperative pathways

• Shared care across primary and secondary settings

• Supports coordinated and proactive care planning

Drive NHSE digital initiatives

Increased patient registrations amplify the impact of key NHS England programs by ensuring patients are digitally connected with their data and teams, including:

• Waiting list validation

• Pre-operative assessments

• Patient Initiated Follow-Up (PIFU)

Support NHS sustainability goals

Registering patients with PKB contributes to NHSE’s ambition of becoming net zero by 2045.
As of the end of 2023, PKB has helped avoid the need to physically send over 2.5 million letters, preventing 342 tonnes of CO₂e from entering the atmosphere.

Setting goals and planning 

• Establish a hospital-wide registration target and review progress upon reaching it.

• Define a time frame.

• Decide how many methods to try and when to implement each one.

• Determine the number of active patients using the hospital to guide your approach.

Staff engagement and integration 

• Train staff to explain PKB and its benefits during patient interactions.

• Encourage healthcare teams (doctors, nurses, care coordinators) to recommend PKB during conversations.

• Incorporate PKB into processes:

  • Add PKB registration as a step in discharge checklists.

  • Include it as part of the admission procedures.

Patient-focused events and champions 

• Workshops and webinars: Host events where patients learn how PKB benefits their care and what data they’ll access.

• PKB champions: Identify patient ambassadors who can share their positive experiences and encourage others to register.

Direct patient invitations 

• Email invitations: Send clear, easy-to-follow registration instructions via email.

• SMS notifications: Send SMS messages with registration links, repeating for patients with upcoming appointments or data in the system.

• Register links are added to every correspondence/letter, a full list is here.

  • Referral, appointment, discharge, clinical.

• In-clinic registration:

  • Encourage registration during visits with staff or volunteers.

  • Use QR codes, videos in waiting rooms, and printed materials.

  • Set up kiosks or tables in waiting areas.

• Hospital website:

  • PKB registration links prominently on home pages.

Communications and marketing 

• Correspondence: Registration links in all hospital correspondence, such as referrals and appointment letters.

• Social media: Promote PKB registration on the hospital’s social media channels and website.

  • Provide brochures, posters, and flyers in waiting and discharge areas.

  • Include QR codes to simplify the process.

  • Social media campaigns 

  • Local radio stations 

  • Features, functionalities and data updates 

  • Use cases and case studies

• Pre-communication campaigns:

  • Local radio stations to raise awareness.

  • Highlight features, functionalities, and use cases.

• Patient education materials:

  • Brochures, posters, and flyers.